Refund policy

We offer a 100-Night Risk-Free Sleep Trial so you can try your SNUGGD in the comfort of your own home.

If you're not completely satisfied, you can request a return within 100 nights of receiving your order.

Since your body may need time to adjust to a new sleep product, we recommend giving it at least 14 nights before requesting a return.

The sleep trial applies to products used under normal sleeping conditions and that have not been intentionally damaged.

To keep things fair, the sleep trial is limited to one product per household.

To be eligible for a return under the sleep trial:

  • The product must be returned in a clean and hygienic condition
  • The product must not be intentionally damaged or misused
  • The product must be free from stains, odours, or significant wear

Returns that do not meet these conditions may be refused or only partially refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and contact us if:

  • The item arrived damaged or defective
  • You received the wrong item
  • Your order did not arrive due to a confirmed delivery issue

To process your request, please have the following ready:

  • Your order number
  • Photo or video evidence of the issue

Once approved, we'll provide instructions for a replacement or full refund.

Non-Returnable Situations

We cannot accept returns or refunds in the following situations:

  • Products that have been intentionally damaged or misused
  • Products returned without contacting us first
  • Orders where the correct product was delivered according to the order details
  • Returns that do not meet the sleep trial conditions

We reserve the right to refuse returns or refunds in cases where we suspect abuse of the return policy.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund on their end.

Order Changes & Cancellations

Orders are processed shortly after they are placed.

If you need to make any changes to your order, please contact us within 4 hours of placing it.

Once an order has entered processing, it may no longer be possible to cancel or modify it.